Customer service is not complicated, but mastering it does take focus and practice. Often, the simplest things will make the biggest difference. Do you greet every customer with a smile? Do you smile when you talk to your customers on the phone? Smiles are free, and therefore some people don’t put much value in their use.
Hours after the first magnitude 5.0 quake on Nov. 5, 2011, University of Oklahoma seismologist Katie Keranen rushed to install the first three of several dozen seismographs to record aftershocks. That night, on Nov. When I was approaching the play, I thought I have to sustain the complexity of this circle in which all of us are here and we share a narrative. There was an incredible hunger because this is a city that’s losing people at an incredible rate, that has no tax base, in which the infrastructures are struggling, the schools are struggling, and they feel completely invisible. And so the minute you sit someone down they’re like, “Let me tell you my story.” Not a single person said, “I don’t want to talk to you.” In fact, with the steelworkers we thought five people would talk to us.
In Hollywood, aviators never strayed too far from the spotlight. But a close second should be Ray Ban, the company that originated the style 70 years ago. Modeled after military issue goggles, aviators were developed for pilots who needed anti glare glasses.
Such objects are called “realia,” or artifacts that embody the world of the people represented in the library’s holdings. They offer “a physical connection to a historical figure,” according to Jennifer B. Lee, a curator at the library. Perhaps you have tried jumping up and down, smacking your unaffected ear with the palm of your hand, sticking cotton swabs in your ear to burst the water bubble feeling, or even placing over the counter drops in the ear after bathing or swimming. Sometimes you get lucky and the water comes out from all that jumping around, but not usually. Eardrops can work, but they take time to work their magic, and in the meantime you walk around with muffled hearing..
Manhattan Wedding Planner Marcy Blum, who charges a minimum fee of $1,000 for 20 hours of work, arranges weddings in the $10,000 to $35,000 range. “If someone tells me they have $8,000 to spend,” she says, “I tell them to take a picnic.” Peggy Leary, who runs a catering business called Ruffles Flourishes in Boston’s blue collar Charlestown area, reports that the traditional and pricey sit down dinner is being replaced by a cocktail reception that features “heavy hors d’oeuvres.” The prospect of a weighty canape is daunting enough, but Stephen Elmont, head of Boston’s Creative Gourmet, likes to talk about “food stations. People are in motion.